How To Add an Extension to a Contact

While this may be obvious to some, many people aren’t aware that you can easily program extensions directly into your contact list to be automatically dialed after the main phone number. While this process is mainly used for extensions, it can also be used to program passwords for auto-entry for alternate voicemail accounts, or even to automatically navigate you through an IVR system that uses keytones. There are actually 3 methods of doing this, which vary slightly in convenience and effect.

To insert a 3 second pause into your contact list entry, you have two options. The first, and most obvious option is to enter the edit screen for the contact (Contacts, highlight contact, Menu, Edit), and navigate to the end of the phone number in which you wish to add the extension to. Press the Menu key, and select Add Pause. You will notice an icon containing the letter P will appear, indicating a 3 second pause. Following the icon, simply enter the extension you want to dial automatically, and save (menu, save).

If you’d like a longer delay before automatically dialing the extension, you can add multiple pauses, with each one adding 3 seconds to the pause in dialing.

The second, and easiest method, is to insert a capital X between the phone number and extension. This will have the same effect as the first option, without having to use the menu to add the pause. To insert a capital X, hold the alt key and press the X key on your keyboard.

The third option provides a slightly different effect, which is called the Wait function. This feature will prompt you during the call to enter the extension automatically if you choose, which can be beneficial if you don’t always want the contact entry to include the extension. To add the wait function to a contact, navigate to the end of the phone number in the edit screen, press menu, and select Add Wait.

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